Privacy Policy
Last updated: January 29, 2026
At Wokadoc, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document signing and management platform. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
Account Information
When you create an account, we collect your name, email address, phone number, and profile image. If you sign up through a third-party service such as Google, we may receive information from that provider in accordance with their privacy policies.
Document Data
We collect and store documents that you upload, create, or sign through the Platform. This includes the content of your documents, signatures, and metadata such as timestamps, signer information, and document status.
Usage Data
We automatically collect information about how you interact with the Platform, including pages visited, features used, actions taken, browser type, device information, IP address, and access timestamps.
Payment Information
When you subscribe to a paid plan or purchase credits, payment processing is handled by our third-party payment provider. We do not directly store your full payment card details.
2. How We Use Your Information
We use the information we collect for the following purposes:
• To provide, operate, and maintain the Platform
• To process document signing workflows and deliver notifications
• To manage your account and subscription
• To process payments and billing
• To improve and personalize your experience
• To send important service-related communications
• To send marketing communications (with your consent)
• To detect, prevent, and address fraud or security issues
• To comply with legal obligations
3. Document Handling and Storage
Your documents are stored securely on our servers using industry-standard encryption. We implement appropriate technical and organizational measures to protect the confidentiality and integrity of your documents. Access to your documents is restricted to authorized users as designated by you during the signing process.
4. AI Analysis Data Handling
When you use our AI-powered document analysis feature, your document content is processed to provide insights and analysis. We do not use your document content to train our AI models. AI analysis data is processed in accordance with the same security standards applied to all document data on the Platform. Analysis results are only accessible to you and authorized users of the document.
5. Data Sharing and Third Parties
We do not sell your personal information. We may share your information with third parties only in the following circumstances:
• Service Providers: We work with trusted third-party providers for payment processing, cloud hosting, email delivery, and analytics to operate the Platform. We use Microsoft Clarity for website analytics and session recordings to understand how visitors use our site; see Section 9 for more details.
• Document Signers: When you invite others to sign a document, necessary information is shared with the signing parties.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
6. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure server infrastructure, regular security audits, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information and documents for as long as your account is active or as needed to provide our services. If you close your account, we will delete or anonymize your data within a reasonable period, unless retention is required by law or for legitimate business purposes such as resolving disputes or enforcing agreements.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Portability: Request a portable copy of your data in a structured format.
• Objection: Object to certain processing of your data, including marketing communications.
To exercise any of these rights, please contact us at [email protected].
9. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on the Platform. Cookies help us remember your preferences, understand how you use the Platform, and improve our services. You can control cookie settings through your browser preferences, though disabling certain cookies may affect the functionality of the Platform.
We use Microsoft Clarity to analyze how visitors use our website. Clarity captures session recordings (e.g., clicks, scrolls, and general interaction patterns) and aggregated analytics to help us improve the user experience. Microsoft Clarity may collect information such as IP address, device and browser type, and on-site behavior in accordance with Microsoft's Privacy Statement. We do not use Clarity to collect form inputs, passwords, or other sensitive personal data.
10. Children's Privacy
Wokadoc is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on the Platform and updating the "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Phone: +234 814 361 5555
Address: Road 12, Ikota Villa Estate, Lekki Epe Expressway, Eti-Osa, Lagos State, Nigeria